Swissotel The Stamford Singapore

The MBS facing room offered a fantastic night view of the city in the night. The room was spacious and comfortable, amenities around the hotel was simply good!

Great location as it’s right next to a mall and metro. The breakfast option was so-so but the service esp from Meilee (spelling? She’s from Indonesia) was amazing. She knew my preference for oat milk latte and she made them so well with an extra shot of espresso. On her day off, Alloysius took over the making of my morning drink. 5 stars service to both of them.

The hotel is just above Raffles City shopping mall which is convenient for shopping and dining. Their guest services are excellent. The only disappointed thing is the view of our room is not really facing the Marina Bay and cannot enjoy the light show.

Stay 7 days in this hotel. Location is excellent, just above in City Hall MRT which is junction of green line and red line. Convenient to travel all attractions with MRT. Service is good. City View is great. Housekeeping is good. Check in is very smooth. No need to wait. Hotel is inside the Raffles City shopping mall and many eateries have.

We had a lovely trip to Singapore and staying at The Stamford played a big role: the room was clean, beds were big, amenities were good, perfect location to explore the city (super convenient to take the subway) and as the building was shared with a mall shops and eateries were at hand. Our housekeeper HengRui was nice and friendly. Our kids loved the cute towel-pets and asked to take them home. If we ever return to Singapore The Stamford is for sure on top of our list!

While there were some great moments, our overall experience was disappointing due to several service and amenity issues. The Good: ✅ Stunning Room View (After Upgrade): Once I upgraded to the Prestige Premium Centre View (for an extra arm 😢), the view of Marina Bay Sands, the CBD, and Marina Bay was breathtaking. ✅ Excellent Housekeeping: The room was spotless and well-maintained throughout my stay. The Not-So-Good: ❌ Slow Check-In & Check-Out: Long, 30-minute queues for both check-in and check-out made the process frustrating. Even the express counter had delays. ❌ Misleading Room Descriptions: The Swiss Premium Marina Bay Suite did not include a view of MBS, as the name implied. I had to pay extra to get the view I originally expected. This felt like a bait-and-switch tactic. ❌ No Bidet Spray in the Bathroom: A surprising omission for a hotel of this level, especially in Asia. When I asked about it, the staff’s response was simply to “use a mug,” which came across as dismissive. ❌ Cold & Poorly Managed Breakfast: The Indian and Asian dishes were served cold, affecting the overall dining experience. ❌ Delayed Deposit Refund: My deposit refund was delayed for two days, and I had to follow up multiple times to get it processed. Final Thoughts: For the premium price and Swissôtel’s brand reputation, I expected better service, transparency, and amenities. While the room (after the upgrade) was a highlight, the service inconsistencies, misleading booking details, and long wait times made this one of my more frustrating hotel stays. ⭐ Rating: 2.5/5 – Could be much better with improved service, clearer room descriptions, and basic amenities like a bidet spray. Would I return? Only if these issues are addressed.